Frequently asked questions
What is the Hill's Staff feeding Scheme?
The Hill's Staff feeding Scheme is a special food programme for veterinary professionals and their pets. Here, registered participants can enjoy a refund of £4, £7, £8 or £12 depending on the product size. The refund on the purchase of Hill’s pet food is only for participants’ own animals (maximum 2 pets per participant) and is directly paid into the participant’s bank account.
Who can sign up to the Hill's Staff Feeding Scheme?
The Hill's Staff Feeding Scheme is for veterinary professionals that work in veterinary practices that are primarily concerned with the treatment and care of small pet animals and that are Hill’s clients.
How does the programme work?
The first step towards becoming a participant of the Hill's Staff Feeding Scheme is to register on our special website https://www.hillsfeedingscheme.co.uk. Here you can enter the details of the practice where you work, a number of personal details (e.g. name, position in practice), the 2 pets that you want to register and information for refunding. You will need your practice ID – if you do not know or have one, you can contact your Veterinary Territory Manager, or send a request following the form on the site. If your practice has never participated in Hill’s Feeding Scheme, contact your Territory Manager to determine your eligibility. The registration is then checked, completed and approved by Hill’s.
You can then indicate on our website which product/s you want to select for your pet and use your refund for. You can also immediately see the refund that you will receive on your selection. When you have indicated which products you would like to use your refund for, you order and pay for these Hill’s products at the veterinary practice where you work. Please note, selecting a product on the site does not trigger an actual purchase, but allows us to link your purchase in the practice with the refund you are eligible for. You will then upload an invoice for the in clinic purchase to link it to your selection. As soon as the invoice has been received, it is checked (correct products purchased, name of practice confirmed, etc.). After approval, the refund is paid into your bank account within 5 days. So, in 4 simple steps you receive a refund of £4, £7, £8 or £12 on your Hill’s purchases:
- Register on https://www.hillsfeedingscheme.co.uk
- Indicate the products you would like to receive the refund for
- Purchase and pay for the Hill’s products at the practice where you work
- Upload the invoice on https://www.hillsfeedingscheme.co.uk
How many animals can I purchase pet food for on the Hill's Staff Feeding Scheme?
You can buy pet food for a maximum of 2 pets using the Hill's Staff Feeding Scheme. Upon registration you can enter more pets, but only a maximum of 2 can be indicated as participants.
What is my budget?
The basis is the average quantity of pet food that a dog or cat needs for a year. For example: a healthy cat weighing 5 kg needs between 55 and 80 g pet food per day (Science Plan Feline Adult Optimal Care). That works out at a maximum of 29.2 kg per year. Thus, the necessary food requirements are calculated for cats and dogs (taking into account the size of the dog). The annual food requirements per dog/cat is distributed over 4 quarters. When you reach the limit in a particular quarter, you cannot order any more Hill’s products with the refund in that quarter. Each pet is entitled to 12 products per pet per year.
How do I get the refund?
At https://www.hillsfeedingscheme.co.uk you indicate which products you are going to purchase via your veterinary practice. You will see the refund to which you are entitled as soon as you place your order. You purchase and pay for the Hill’s products at your own veterinary practice. You can upload the invoice on https://www.hillsfeedingscheme.co.uk. Once uploaded, the invoice will be checked and the refund will be paid into your own bank account within 10 days.
How can I edit my details?
When you are logged in, you will see the heading “ACCOUNT” at the top. If you click on this, you will see a submenu; you can edit your personal details here. You can also add and remove pets here or indicate which two pets are participating in the discount programme. Don’t forget to click on the “Save” button at the bottom when you have made changes to your details! Your edited details are then stored and up to date.
Is my data secure?
We put safety and security of your data first. Hill’s Staff Feeding portal is run by Pondres and Valassis Ltd, and both companies consider safety and security of your data as a key priority. Both companies are ISO certifi ed (Pondres ISO 27001, Valassis ISO 9001), which means their businesses are independently assessed to ensure a consistent level of quality for their customers by having well defined and regularly reviewed processes and procedures. In addition, both companies have signed a contract and data protection agreements.
Hill’s Staff feeding portal technology uses a banking industry-standard security protocols. The URL of the website is protected by a SSL certifi cate (HTTPS), which means all communications between your browser and the website are encrypted. You will always need to use your Username and Password to login and we encourage you to use the best practice in setting your password, such as a variety of capital letters and numbers.
The safety and security of your data is of utmost importance to us. Should you have any more questions, please contact our helpdesk at Hillsstaffqueries@valassis.co.uk
Can I also order Hill’s pet food for other people?
Unfortunately not. The Hill’s Staff Feeding Scheme is only intended for the veterinary professionals and their pets.
What happens if my pet dies?
Naturally we hope that Hill’s pet food will prolong the life of your pet. However, if your pet who is on the scheme has passed away, you can 'Deactivate' the pet in your Account. Your pet will still be in the system, but is no longer registered as a participant in the staff feeding programme.
I am changing job. What happens now?
If your new employer is also a veterinary practice primarily treating and caring for small animals as well as a Hill’s client, then you can simply change the clinic details in your account profile. Your account will then be temporarily blocked, because checks still need to be carried out (just as with every new registration). You will receive an automatic message when your registration has been approved. If your new employer is not a veterinary practice or a Hill’s client, then regrettably your participation in the Hill’s Staff Feeding Scheme will come to an end.
I can’t upload my invoice. What now?
First check that your file is in the correct format (pdf, jpeg, jpg) and is not bigger than 3 Mb. Check that you have taken the right steps.
- For PCs and laptops: drag your invoice as a file into the screen, or click on “upload files” to browse through your pdf files. For mobile and tablets: add your file from I-cloud or as a photo of your invoice.
- Click on ‘Next’ to complete the process.
If you still can’t upload the invoice, please contact the Hill's technical support on email@example.com
Do I have to pay tax on the discount?
No, as confirmed by respective tax advisors and tax authorities, the discount awarded is not considered benefit in kind.
How do I change my email address and does this have any implications?
When you are logged in, you will see the heading “ACCOUNT” at the top. If you click on this, you will see a submenu; here you can edit your personal details (including your email address).
Does it matter what price I pay for Hill’s products in my own practice?
The £4, £7, £8 or £12 refund that you enjoy has nothing to do with the price you pay for Hill’s products in your own veterinary practice. Hill’s is encouraging the decision maker in the practices to offer Hill’s food at Recommended Vet Purchase Price, which is also the price communicated in the portal. There is no obligation on the side of the veterinary practice to follow that recommendation.